Connecting with Bear IQ Support via Live Chat

This article provides guidance on how to effectively connect with the Bear IQ team through the live chat feature. Utilizing the live chat is the quickest and most efficient way to ask questions or provide feedback. This ensures that your inquiries are addressed promptly by a member of our Customer Success team.

Tip: Always include detailed information about your inquiry, such as the specific dashboard, pane, or KPI metrics.

Heads up: Using live chat ensures a prompt response, making it the fastest way to connect with our support team.

Step-by-Step Instructions

Accessing the Chat:

Locate and click the live chat bubble in the bottom right corner of your Bear IQ dashboard to open the chat window.

Submitting Your Inquiry:

Enter your question or feedback in the chat and include specific details such as the dashboard, pane, and KPI metric.

Attaching Files:

If necessary, upload screenshots or files by clicking on the attachment icon.

Sending Your Message:

Click Enter to forward your message to the Bear IQ Customer Success team and wait for a response from a team member who will assist you with your query or feedback.

By engaging with the live chat feature, you guarantee rapid assistance and feedback processing, connecting you directly with our dedicated Customer Success team for efficient support.